Delivery
| Option | Cost |
| Standard Delivery 3-5 working days | £3.95 |
|
Next Working Day* Available Monday-Thursday on orders placed before 12pm. Bank holidays excluded |
£5.95 |
| Saturday Delivery** - available all week up to 12pm on Friday | £6.95 |
For Standard Delivery you can expect your order within 3-5 days, please allow up to 5 working days before you contact us. *Next working day not available to Islands, Scottish Highlands & Northern Ireland. **Saturday Delivery not available to Islands, Scottish Highlands & Northern Ireland
Returns
If you are unhappy with your purchase for any reason, return it to us (unworn) within 14 days and we’ll give you a full refund. Exchanges may be given according to the circumstances.
Once we receive your returned items please allow up to 5 working days to process a refund.
Please complete the returns slip on your delivery note clearly stating which item you are returning and the action you would like us to take. If you request a refund then the amount paid will go back onto your original payment card. If you are choosing a different item, please advise the product code and size required. Please note that we can only exchange goods for items of the same value or less. If the exchange item is cheaper in price then we will automatically refund the difference. If you wish to exchange your purchase for items that are higher in value then you should request a refund for the returned items and place a new order for the replacement items on our website.
We do not charge postage for any exchange items being sent out to you.
If you have mislaid your delivery note simply enclose a covering letter with your name and full address together with your requirements.
Your Discount Shoes does not have a free collection service for returns; therefore take your parcel to the post office and request a tracked delivery service, ensuring you opt for the extra compensation if the contents of your parcel exceed the value of £32 – this will ensure you are adequately covered in the unlikely event of your parcel going missing in transit. We will happily refund the cost of your postage if the item you are returning is faulty or was incorrectly sent. Your Discount Shoes cannot be held responsible for any returns parcel lost in the post, therefore please keep your receipt as proof of postage.
The Returns address is:
Your Discount Shoes
2 Regency Gardens
Cheadle Hulme
Cheshire
SK8 6SX