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Frequently Asked Questions
If you can't find the answer to your question on this page, please contact Customer Services at sales@yourdiscountshoes.com or 0844 8262 589
Orders
Do I have to order online?
Yes, as this is the safest, quickest and most secure method of paying for your item(s).
Yes. All payments will be processed via Google Checkout, providing additional security when using your payment cards online.
We use industry-standard encryption systems for potentially sensitive information such as your name, address and other critically sensitive
information like your credit / debit card details. Information passed between your computer and our Web site cannot be read in the event someone else intercepts it.
We use industry-standard encryption systems for potentially sensitive information such as your name, address and other critically sensitive
information like your credit / debit card details. Information passed between your computer and our Web site cannot be read in the event someone else intercepts it.
After you hit the Submit button you will receive a message confirming the Order ID. You will also receive an email as confirmation that the order has been placed. Please allow up to 30 minutes for this email to arrive.
Unfortunately, once you’ve submitted your order it is not possible to amend any details of the order. However if you have any problems, just give us a call on 0844 8262 589
Yes. Once your order has been dispatched log into your account, click on the tracking number for the order and you will be redirected to the carrier's Tracking facility where you can check the delivery status of your order.
Unfortunately, once you’ve submitted your order it is not possible to cancel it. If you change your mind please refer to our Returns Policy. If you’ve made a duplicate order please contact Customer Services straight away on sales@yourdiscountshoes.co.uk or 0844 8262 589.
Please return the item to us, address will be in the Contact us page. If you are returning all items ordered place a note inside the parcel stating the reason for the return, and you will be refunded the delivery costs as well as the item.
Deliveries
Deliveries
We deliver to the UK and most countries in Europe (see below), as well as the USA.
Rest of Europe - We deliver to the following European countries:
Rest of Europe - We deliver to the following European countries:
Austria, Azores, Bulgaria, Belgium, Corsica, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece,
Hungary, Ireland, Italy, Latvia, Lithuania, Liechtenstein, Luxembourg, Malta, Madeira, Monaco, The Netherlands, Poland, Portugal,
Romania, Slovakia Republic, Slovakia, Slovenia, Spain, Spitsbergen, Sweden.
Hungary, Ireland, Italy, Latvia, Lithuania, Liechtenstein, Luxembourg, Malta, Madeira, Monaco, The Netherlands, Poland, Portugal,
Romania, Slovakia Republic, Slovakia, Slovenia, Spain, Spitsbergen, Sweden.
If your country is not listed above, contact us 0844 8262 589 or sales@yourdiscountshoes.com
Yes, but you will have to select Next Day delivery for BFPO addresses
Delivery charges may vary, depending on item. Next Day Delivery also available.
Standard Delivery- 3-5 working days
Next Day Special Recorded Delivery
Deliveries can be made any time between 7.00am and 5.00pm, so please ensure there is access to the delivery address at all times during this period.
Yes. This can be a work address or another residential address. If you are selecting a work address please ensure you always put the name of the Company or Organisation in the address field, as well as the contact name to ensure it is successfully delivered.
The delivery company will leave a card saying that they have attempted to deliver the parcel, and provide you with details on how to contact them to re-arrange
a delivery time or to advise where you can pick your parcel up from. Please also check with neighbours to see if it has been left with them.
For the Saturday Delivery service the redelivery options will be Monday-Friday 9.00am to 5.00pm.
a delivery time or to advise where you can pick your parcel up from. Please also check with neighbours to see if it has been left with them.
For the Saturday Delivery service the redelivery options will be Monday-Friday 9.00am to 5.00pm.
UK Next Day delivery: Usually, yes
UK Saturday delivery: No
Returns
You are able to return unsuitable items within 14 days of the date shown on the dispatch note. Please return this in the original packaging. Some items (such as underwear/ swimwear) may not be returnable for hygiene reasons. This will be indicated in the product description.
UK - free of charge. Your free returns label will be included with your parcel.
Rest of Europe/USA - All returns made outside of the UK will need to be paid for.
Use the free returns label included within your parcel and we ask that you follow the steps below:
Log into your account online
Click on 'order details'
Select the relevant order and click on the item(s) you want to return
Choose a return reason and click 'return'
Don't worry as we will refund any additional items that you decide to return.
We aim to refund you as quickly as possible, but it may take up to 21 days for the refund to reach your account.
If you have logged your return online, (see 'How do I return an item') you will be able to log into your account to see the status of
your return. Once the refund has been actioned you will also receive an email to confirm this.
your return. Once the refund has been actioned you will also receive an email to confirm this.
Yes, in certain circumstances. Please see our Returns Policy for more information.
UK - On the bottom right of the delivery note is a returns sticker. If you did not receive one with your parcel please contact Customer Services sales@yourdiscountshoes.com quoting your Order ID and we can send another one out to you.
Rest of Europe/USA - The returns label is not valid outside of the UK, and all returns must be paid for.
Unfortunately we are not able to process exchanges at this moment in time. Please return your item to us following the process in our Returns Policy, and we will process a refund for you.
Payments
How can I pay for my Item?
We accept the following payment cards: Visa, Visa Debit, Mastercard, Solo, Maestro and Electron.
Products/Stock
Please contact Customer Services at sales@yourdiscountshoes.com or 0844 8262 589 with the item code and/or name and we will try and find out if we will be getting more stock in.
Many of the items shown in adverts sell out very quickly. Please contact Customer Services at sales@yourdiscountshoes.com or 0844 8262 589
with the item code and/or name and we will try and find out if we will be getting more stock in.
with the item code and/or name and we will try and find out if we will be getting more stock in.
General Information
Do you have a catalogue?
No, we do not print a catalogue.
Do you have a shop?
No, we do not have a shop.
Can I pre-order an item?
Call us on 0844 8262 589 for more information
How can I contact you?
Please either email sales@yourdiscountshoes.com or 0844 8262 589.
No, we do not print a catalogue.
Do you have a shop?
No, we do not have a shop.
Can I pre-order an item?
Call us on 0844 8262 589 for more information
How can I contact you?
Please either email sales@yourdiscountshoes.com or 0844 8262 589.
Our Opening times:
Monday to Thursday 9am to 6.00pm
Friday 9am to 5.00pm
Saturday 10am to 3.00pm
Sunday: CLOSED
Bank Holidays/ Public Holidays: CLOSED